Refund policy

Wholesale Return & Refund Policy

1. All Sales Are Final

Due to the nature of wholesale pricing and inventory management, Cloud Nine Collective does not offer refunds or accept returns for "change of mind" or unsold inventory.

2. Inspection Period (48-Hour Window)

Upon delivery, it is the buyer’s responsibility to inspect all items immediately.

• Any damages, shortages, or shipping errors must be reported in writing (via email) within 48 hours of the delivery timestamp provided by the carrier.

• Reports made after the 48-hour window will not be eligible for credit or replacement.

3. Defective Goods

If you believe you have received a manufacturing defect:

• Contact Us: Please email wholesale@cloudninecollective.com with your order number, a description of the defect, and high-resolution photos of the item(s) in question.

• Evaluation: All defective claims are subject to evaluation. We reserve the right to request the return of the defective product for physical inspection before a replacement or credit is issued.

• Resolution: If the defect is verified, we will, at our discretion, provide a replacement or a store credit for the value of the defective item.